FAQs

Who do I call with questions or concerns?: For any concerns at all, please call our office during business hours to speak to our front desk staff, or our practice manager. Please be prepared to leave your name, message and the best number to be reached at. Calls are returned in order of arrival and urgency and every effort is made to return calls in a timely manner, most within the same day. Please note: If you have not heard back from us within a day, please do not conclude that we just “didn’t call you back”. Simply call and leave another message, we will never disregard a page, or intentionally fail to return a call.
Who do I call with a concern after hours?: We are on call for our patients after the office is closed every day of the year. If you matter is urgent and you do not believe it can wait until the office opens, you should call our regular office number, and you will be directed to either leave a message or have the doctor paged. The provider will then call you back directly.
What do I do in case of emergency?: Call 911. Later as soon as you have a chance, call us also so that we may remain up-to-date on your status and assist in your care.
What if I am late for my appointment?: If you are more than 15 minutes late for an appointment, you may be asked to reschedule in order to prevent long delays to other patients. This is considered by the provider on a case-by-case basis, and our primary goal is to serve our patients as well as possible. If you are running late, please attempt to notify us prior to your arrival so that we may better serve you.
How do I get results of any tests I had done?: While many common lab tests are complete within one day, some studies such as X-rays and Ultrasounds, or labs such as cultures may require two or more days processing time before final results are known. In all cases, the provider who orders the tests will make a plan with you for following up. If you wish to inquire about your results, you may call our office at any time.
How do I get my prescriptions filled?: Most often, and especially for acute illnesses such as antibiotics for an ear infection, your prescriptions will be electronically transmitted to your preferred pharmacy of choice at the time of your visit. If you need a refill on medication for a chronic illness, please contact our office, and allow 24 hours for processing. Refills are also handled electronically and may require a visit for your status to be re-evaluated before the refill can be completed.
What if I have a question about my insurance claim?: We can answer most questions about your insurance claim. We do use an outside billing service, and if we cannot answer your question, we will contact them and get an answer for you, and contact you with the answer. Please remember to keep us up to date with any changes in address or insurance information, as this will help expedite the processing of your insurance claim.